It’s time to go shopping! And what do we mean by online shopping? We’re talking about purchasing products via the Internet or mobile device. As a result, we’ve seen many changes over the years. In fact, according to a report by IBM, nearly 80% of consumers’ purchases will be done online by 2020. That means that retailers need to adapt their business models to keep pace with the changing landscape.
Shopping habits categories
- Convenience goods: Anything that is regularly, promptly and without much hassles is purchased, fall under convenience goods. For example, confectionery, newspaper, petrol, milk, butter and bread
- Specialty goods: These goods are preferred by those customers who make special efforts towards purchases and would buy from a particular manufacturer or brand for their unique features. For example, luxury automobiles, high-fashion clothing and high-tech equipment.
Here are some things to consider before ordering online:
- 1. How much does shipping cost?
Shipping costs vary depending on where you live and what you buy. If you want to avoid paying extra fees, you should look at buying local whenever possible. You might even find free shipping offers if you shop online regularly.
- Is my order secure?
When you shop online, you have to trust that your credit card information won’t get stolen. So, make sure that you only give out your credit card number to sites that you know and trust. Also, make sure that you don’t enter sensitive data like your Social Security Number or bank account numbers.
- What happens if I change my mind?
If you decide not to purchase something after placing an order, you’ll probably end up having to pay for the item. But, if you cancel your order, you may be able to return the product for a refund.
- Can I track my package?
You could use a tracking service to check on how your package is doing its journey to you. There are services like Google Maps that show the location of packages and allow you to follow them along the way.
- Will I receive refunds?
Most companies offer customer service representatives who are willing to help you resolve any issues you encounter. However, they aren’t always able to issue refunds in cases of defective items.
- Do I need a website?
Many people think that they need a website to sell goods online. While this isn’t necessarily true, it is helpful to have a domain name. A domain name is like a street address; it helps customers identify your company and directs them to your site.